01What the bot is and who is responsible
@NexusTektAxisBot is the official notification bot of Nexus, TektAxis’s configuration backup system for network devices. It delivers failure alerts and routine reports (backup and cloud export) from a Nexus server to a private chat or a group on Telegram.
The service is run by TektAxis, trade name of 69.857.362 TIAGO PIRES DOS SANTOS, CNPJ 69.857.362/0001-08, on its own server in Brazil (notify.tektaxis.com.br). Using the bot is optional: Nexus can also send through the customer’s own bot or by e-mail only, without going through TektAxis. This policy complements the general Privacy Policy.
02Data handled
| Data | Source | Kept for |
|---|---|---|
| Chat ID, type (private or group) and group or person name | Telegram, when someone uses the link or link code | While the chat is linked |
| License identifier, customer name and Nexus server name | Nexus license, when the server registers | While the license uses the bot |
| Link code | Generated by Nexus | 15 minutes or until used |
| Text of alerts and reports (device name, group and IP, result and failure reason) | Customer’s Nexus server | Not stored: it only passes through the server until delivered to Telegram |
| Technical logs: date, Nexus server, chat ID, number of deliveries and errors | The service itself | Up to 90 days |
The bot does not ask for or store phone numbers, e-mail addresses or contacts. The language set in your Telegram is only used at that moment to reply in Portuguese, English or Spanish.
03What we use it for
Only to deliver Nexus notifications to the right chat, answer the bot commands (/status, /desvincular, /privacidade, /ajuda) and protect the service against abuse, with a sending limit per server.
We do not use this data for advertising, we do not sell it and we do not use it to train artificial intelligence. The bot sends nothing other than the notifications the customer’s Nexus generates.
04What the bot does not see
The bot runs with Telegram’s privacy mode on: in groups it only receives messages that start with a command addressed to it. Other group messages never reach us. The bot does not read files, photos or conversations.
05Roles and legal basis
For the content of notifications, the customer using Nexus is the controller and TektAxis acts as processor, only to deliver them (Brazilian LGPD, art. 5, VI and VII). For link data and technical logs, the legal basis is performance of the contract with the customer (art. 7, V) and the legitimate interest in keeping the service secure (art. 7, IX).
06Sharing
Messages are delivered by the Telegram platform (Telegram Messenger Inc.), which handles them under the Telegram privacy policy, including outside Brazil. Other than that, we do not share this data, except when required by law or court order.
07Security
Only servers with a valid Nexus license signed by TektAxis can register. Each server receives its own key and signs every request; a server can only see and send to the chats linked to it. Communication uses HTTPS, the bot token stays only on the TektAxis server, and the service database has restricted access.
08How to stop and your rights
- send
/desvincularin the chat or group; - remove the bot from the group or block the bot in the private chat: the link is deleted automatically;
- in Nexus, under Settings › Notifications › Telegram, remove the chat.
In any of these cases, the chat data is deleted from the service. You can also request access, correction or deletion of data by writing to suporte@tektaxis.com.br; the other rights and deadlines are in the general Privacy Policy.
09Contact
Questions about the bot or this policy: suporte@tektaxis.com.br. We may update this policy; the effective date at the top shows the current version.